Privacy Policy

Clear Voice Interview Services (“CVIS,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all personal information we collect. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws.

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1. Information We Collect

We collect only the information necessary to provide our professional services and operate our business responsibly. This may include:

• Client and Referral Information: Contact details, referral forms, and case-related information provided by lawyers, courts, or other authorized professionals.

• Parent/Guardian Information: Contact information, consent forms, and relevant background information needed to support the interview process.

• Child Information: Information shared during the Voice of the Child (VOC) interview process, handled with the utmost care and confidentiality.

• Website Information: Basic technical information (such as IP address, browser type, and access times) gathered through our website analytics to improve functionality and user experience.

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2. Purpose of Collection

CVIS collects personal information for the following purposes:

• To conduct Voice of the Child Interviews and prepare reports for authorized legal professionals and courts.

• To manage referrals, schedule appointments, and communicate with clients or referring parties.

• To maintain accurate business and case records as required by law.

• To improve our services and website experience.

We do not collect or use personal information for any unrelated purpose without consent.

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3. Consent

We obtain consent before collecting, using, or disclosing personal information, except where authorized or required by law. Consent may be given in writing, electronically, verbally, or implied by the nature of the service being provided.

For child participants, consent is obtained from the parent(s), guardian(s), or referring authority as required by law and professional standards.

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4. Use and Disclosure of Information

Personal information is used only for the purpose for which it was collected and is disclosed only to:

• Authorized legal professionals, mediators, or court-appointed parties involved in the matter;

• Administrative or technical personnel supporting CVIS operations (bound by strict confidentiality agreements);

• Regulatory bodies or authorities when required by law or professional regulation.

We do not sell, rent, or share personal information with any third party for marketing or commercial purposes.

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5. Safeguarding Personal Information

CVIS takes all reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. Safeguards include:

• Secure digital storage with encryption and password protection;

• Restricted access to case information;

• Secure disposal of records when no longer required by law or professional standards.

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6. Retention of Records

Personal information is retained only as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws and professional guidelines. When no longer required, information is securely destroyed or anonymized.

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7. Website Privacy

Our website may collect limited information through cookies or analytics tools to enhance user experience. These tools do not identify individual visitors and can be disabled through your browser settings.
Our website may contain links to third-party sites. CVIS is not responsible for the privacy practices of other websites.

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8. Access to Personal Information

Individuals have the right to request access to their personal information or to correct inaccuracies. To make a request, please contact us in writing at the address below. We will respond in accordance with PIPA requirements.

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9. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Clear Voice Interview Services
Email: clearvoiceinfo@gmail.com
 

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10. Updates to This Policy

CVIS may update this Privacy Policy from time to time to reflect changes in practices, laws, or operational needs. The most current version will always be posted on our website with the effective date clearly indicated.